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Tuesday, February 5 • 9:30am - 10:30am
Promises-Kept: Creating Valuable Customer Experience Online & Offline Queue Early!

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Promises-Kept: Creating Valuable Customer Experience Offline and Online, is a panel focused on how entrepreneurs can build tested and trusted brands that can retain customers for sustainability.

#SMWYBDN is designed for Small and Medium Enterprises, business managers, customer relations officers, digital social media managers and others who directly interface with customers in day-to-day operations.
Many businesses tell great stories about their brands online through the use of attractive value proposition and endearing images/videos. Unfortunately, customer experience is often different from their expectations.

What do customers want? Where lies the disconnect between brands and their customers? What are brands doing wrong? What can they do better? These and many questions would be answered by our panelists at the event.

We'll discuss
  • strategies for excellent customer experience, customer expectations, needs and how to satisfy them
  • customer thought patterns, spending patterns and behaviours.
  • creating emotional connections with customers
  • capturing customer feedback (negative or positive) and embracing it as constructive criticism setting up achievable plans for customer satisfaction
  • measuring ROI from delivering great customer experience

avatar for Bunmi  Jembola

Bunmi Jembola

CEO, Salesruby Ltd
Salesruby Ltd
avatar for Nduka Mba-Uzoukwu

Nduka Mba-Uzoukwu

Managing Partner, CX-PRACTICE
Nduka is your unmistakable choice of a Customer Service Management partner. He has 18 years of practice at various functional levels (from being a Call Centre Agent in Telecommunications to leading large service-delivery teams as an Assistant General Manager in Banking), across banking... Read More →
avatar for Rosemary Obi

Rosemary Obi

Managing Partner, ReneAfrik Designery LTD
Rosemary Obi, popularly called RM, is the co-founder and managing partner of ReneAfrik Designery, a handcraft shoe manufacturing company located in Lagos. Rosemary is a graduate of Delta State University, Abraka, where she received a B.Sc in Industrial Mathematics.She is a serial... Read More →
avatar for Abimbola Oligbinde

Abimbola Oligbinde

Founder, Youthpreneur Business Development Network
Abimbola Oligbinde is a Social Entrepreneur and Business Coach with over 10 years experience in Media, SME Development and Advocacy. She is the Founder, Youthpreneur Business Development Network (YBDN), a Social Enterprise established to empower youth-owned businesses with skills... Read More →

Tuesday February 5, 2019 9:30am - 10:30am CET
Studio Suite